Free Shipping on orders over $200* Conditions Apply

FAQs

Do you have a physical store?

Yes we do.
We are located at 173 West Fyans St, Geelong, Victoria 3220.

Do you stock all your items displayed on your website?

Yes we do!
We always strive try to make it as simple as possible for you, with live
numbers next to each item we have in stock. There may be the occasional item
that is listed in stock that has been missed, however, this is rare.

How much is shipping?

We offer a flat rate of $15 on smaller items this covers the labor charge to pack and send you item along with consumables such as packaging, tape etc.

for orders under $200 express post will be $18.50

For orders over $200 we offer Free shipping

For express post on order over $200 will be an additional $4

Please note we do not ship some items such as paints, flare, heavy items like chain and anchors.

Some bulky and heavy items will have a freight surcharge added in you cart prior to check out.

Do you ship Flares, paints, tracks or oversized items?

Not at this stage, due to hazard reasons. We have 2 methods to let you know we cannot
ship a product, firstly it will be listed in red in the product description,
and the secondly a pop up will happen when you add the item to your cart.

How quickly do you dispatch orders?

Most orders are dispatched within 1 business day we will try and notify you on our website if we are away for an event etc.

If you get your order in prior to 11am (Monday - Friday) it will be same day dispatch

What is your exchange/returns policy?

Eligible items must be returned within 7 days after receiving your order, as per our returns policy. Items must be returned in the
same condition in which they were received, be unworn/unused, have any
tags/labels still attached, and include all the original packaging. Postage
cost for returned items is paid for by the customer. Please ensure you fill out the return form and have approval prior to returning item.